Q: Can I bring in my own garments to be embroidered or printed?
A: Yes, of course as long as the fabric is stable enough. We will always advise you of any limitations but in 99.9% of cases, your garments should be fine.
Q: Do you have minimum qty restrictions on apparel?
A: Only on caps which is 10 pcs if we supply them. All other garments are any qty.
Q: How do I choose a garment size?
A: If you or your team are unable to come in for a fitting, please access the size charts available on all our linked Products' sites. The easiest way is to measure one of your existing garments and match that to the chart. Many garments are now Slim Fit which are smaller all over, not just the muffin top area so these are best tried on. Please not that we do not take any responsibility for sizes ordered that don't fit.
Q: Do you send samples out?
A: Yes we do. Charges apply to items ordered in especially and for freight to you. All samples must be returned in original and clean saleable condition within 7 days for a refund (less freight & handling charges). Or we have a well stocked showroom where sample items can be taken for up to 7 days. Charges may apply for this service. Please contact us for further details.
Q: How long does it take complete my order?
A: Usually a week to 10 days but please click here for more detailed information.
Q: Do you charge extra for rush orders?
A: Not for embroidery, printing or the apparel. There may be additional freight costs for urgent delivery
Q: Do you do on the spot embroidery?
A: No, but some individual items can be completed by the next working day.
Q: I have an item with an existing embroidery on it. Can it be removed or replaced?
A: In some cases it is possible to unpick and re-embroider an item without any visible damage. The cost of doing this is usually more than the item is worth.
Q: What is your returns policy?
A: On items that have been decorated there is no return available unless the item or decoration is faulty. AED will investigate the source of the fault and if accepted by us as a fault will offer a replacement first or credit/refund. Please note that the item's manufacturer also reserves the right to investigate the fault.